Support
At Pacific Spins Casino, our support team is standing by around the clock. Whether it's a quick question about a game or a time-sensitive payment issue, we provide friendly, expert help any hour of the day. Want an overview of what we offer? Check our Pacific Spins Casino review for more on the brand and services.
Live chat — immediate answers, real people
Our live chat is the fastest way to get support. Typical wait time is under two minutes, and most chats are resolved in a single conversation. Use live chat for urgent matters like session problems, bonus activations, or troubleshooting bets during play. Expect a conversational, step-by-step approach — we’ll walk you through screens, settings, and solutions until everything runs smoothly.
Email support — detailed help with records
For requests that need documentation or deeper investigation, email support@pacificspins.com is available. Typical response time is within 24 hours; high-priority tickets often get replies within a few hours. Email is ideal for account verification, disputed transactions, requested payout audits, and when you need a clear record of next steps.
Phone support — talk it through
Prefer to speak with someone? Phone support is available 24/7 with short hold times for most callers. Look for the direct number in your account’s Contact section to place a call or request a callback. Phone service is great when you want immediate reassurance on withdrawals, deposit holds, or identity checks.
Fast, clear FAQ and Help Center articles
We’ve built a Help Center packed with clear guides and answers to the questions players ask most: creating and verifying accounts, deposit and withdrawal procedures, bonus rules, wagering contributions, and more. The FAQs include step-by-step walkthroughs for crypto deposits and cashouts, activation of bonus codes, and account security tips so you can resolve common issues without waiting.
We’ll handle account, payment, and gameplay issues — personally
Our team is trained on every part of the player journey. If you have questions about KYC documents, suspicious activity, transaction status, or gameplay anomalies, we’ll investigate quickly and keep you informed. We can also assist with bonus activations and eligibility checks for ongoing and limited-time offers — for example, seasonal no-deposit promotions and free-spin campaigns that expire on set dates. If you see a promo code like DEC120-LCB or 150SWEETFS, contact support right away so we can help activate it before the offer ends on 12/31/2025.
Help with deposits and withdrawals — including crypto
We support a wide range of payment methods and currencies: Bitcoin, Bitcoin Cash, Dogecoin, Ethereum, Litecoin, Interac, Visa, and MasterCard, plus AUD and major crypto balances. Crypto withdrawals are prioritized for speed; if your transaction stalls or you need a status update, we’ll trace it and explain expected timings. We also advise on deposit limits, bet caps while bonuses are active, and cashout rules to avoid delays.
Friendly, accountable service — reach out anytime
No question is too small. Our goal is to make you feel confident and supported — whether you’re verifying your account, chasing a payout, or learning how a bonus contributes to playthrough. Contact us via live chat for immediate help, email support@pacificspins.com for documented assistance, or call the number in your account for a direct conversation. We’ll be with you until everything is resolved.